We value your satisfaction and aim to provide a smooth return process. Please review the following guidelines to understand how returns, exchanges, and refunds are handled.

Product Inspection at Delivery

Customers must carefully inspect all products at the time of delivery or pickup. Any visible damage or missing components must be reported within 48 hours. Claims made after this window may not be accepted.

Proof of Purchase

To process any return, exchange, or warranty claim, we require a valid receipt, invoice, or other proof of purchase. Orders without proof of purchase may not be eligible for return or refund.

Reporting Damaged Items

If you discover damage after delivery:

• Take clear photos of the damaged product and the packaging.
• Email all evidence to support@mylights.bz within 48 hours.
• Do not discard or alter the original packaging or product; failure to retain all materials may result in a denied claim.

Unauthorized Returns

Returns must be pre-approved by our team. Any items sent back without authorization will be refused and returned at the customer’s expense.

Conditions for Accepting Returns

To be eligible for a return, all of the following must apply:

• The product must be unused and in its original condition
• All original packaging, parts, manuals, and accessories must be included
• Packaging must be clean, undamaged, and unmarked
• The product must be in tact (no dismantling)

Returns that are incomplete, damaged, or improperly repacked may be declined or subject to a restocking fee.

Processing Returns

Once we approve a return and receive the product, we typically process it within 3 business days.

• Exchanges are the standard resolution for approved returns, including defective products.
• Refunds are only provided in limited circumstances and are not the standard resolution for returns.
• The customer is responsible for all shipping or transportation costs associated with returning the product to us. These costs are not reimbursed unless otherwise agreed by our team.
• For defective products, once the item is received and confirmed to be defective, we will arrange an exchange at no additional cost for the replacement product.
• Customers should contact our team for return authorization and instructions before shipping any item back.

If a customer is given a refund instead of a replacement:

• Shipping costs (both ways) may be deducted from the refund.
• If the item is found to be fully functional or damaged due to misuse, it will be returned to the customer at their expense.

Non-Returnable Items

Certain items are not eligible for return, including:

• Non-defective items that have been used or damaged.
• Products are missing parts or packaging.
• Custom orders or special-cut materials.
• Clearance, closeout, or final sale items.
• Items that have been opened/dismantled for repairs.
• Burned speakers or misused electronics.

Customer Responsibility

It is the buyer’s responsibility to ensure that all items purchased are compatible with their needs. Returns will not be accepted for items ordered incorrectly by the customer.

Incorrect Items Shipped

If you receive an item different from what you ordered, we’ll correct it at no cost to you. To qualify, you must notify us within 2 business days of receiving the incorrect product.

Return Misuse

• We reserve the right to restrict or deny future purchases from customers who engage in excessive returns or misuse the policy.
• We are not responsible for any items that are lost, stolen, or damaged while in transit to you or back to us.