Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept electronic payments through Evertec Placetopay, which allows customers to securely complete transactions using supported cards and authorized payment options.
Is it safe to make a payment on MyLights?
Yes. All electronic payments are processed through Evertec Placetopay, a secure payment platform that uses industry-standard security measures to protect customer information during the transaction process.
When is my payment processed?
Payments are processed at the time you complete your purchase. Once payment authorization is confirmed through Evertec Placetopay, your order is prepared for fulfillment according to our delivery and pickup policies.
Will I receive confirmation of my payment?
Yes. After completing your transaction through Evertec Placetopay, you will receive a confirmation showing that your payment was successfully processed.
What happens if my payment is not approved?
If a payment is not approved, the transaction will not be completed, and no charges will be applied. You may try again using a different payment method or contact your financial institution for assistance.
Do prices include taxes?
Do you offer delivery across Belize?
How long does delivery take?
Do you offer in-store pickup?
Can I request a refund?
Can I return or exchange an item?
Do your products come with a warranty?
Are the products shown on the website always in stock?
What should I do if my item arrives damaged or defective?
Are product images and descriptions accurate?
Do you sell energy-efficient lighting products?
Are your products suitable for Belize’s climate?
Who can I contact if I need help with my order?
Can businesses or contractors place bulk orders?
Is My Lights a local business?
Who should I contact if I have questions about my payment?
For questions related to your order or payment status, you may contact My Lights customer support directly. For payment authorization matters, your financial institution may also provide additional assistance.